Chat bots are not responding to the chats.

Incident Report for verloop

Resolved

This incident has been resolved.

Posted Jul 04, 2023 - 08:45 UTC

We are continuing to monitor for any further issues.

Posted Jul 04, 2023 - 08:42 UTC

A fix has been implemented and we are monitoring the results.

Posted Jul 04, 2023 - 08:42 UTC

We are continuing to investigate this issue.

Posted Jul 04, 2023 - 08:42 UTC

We are currently investigating the issue with the bots not responding to chats on GCP. This does not affect customers hosted on Azure.

Posted Jul 04, 2023 - 08:21 UTC

This incident affected: Web Chat, Dashboard, Reports, Whatsapp, Voice, and Instagram/Facebook.