All the channels are back to normal. We will be sharing a detailed RCA in sometime.
Posted Aug 02, 2024 - 02:49 UTC
Monitoring
We have pushed a fix for the issue and bots are responding fine, we are currently monitoring.
Posted Aug 02, 2024 - 00:29 UTC
Update
This is only affecting customers in specific region, this would not impact Middle east customers.
Posted Aug 01, 2024 - 09:53 UTC
Identified
Verloop bots are not responding to customer chats. We are working on the issue on high priority. We know the root cause of the issue to be the queuing service.